​

1. Product Information

We strive to ensure that all product descriptions, images, and prices are accurate and up to date.
However, slight variations in colour, design, or packaging may occur.

All products are subject to availability. We reserve the right to discontinue items at any time without notice.

2. Pricing

All prices are listed in GBP (£) and include applicable taxes unless stated otherwise.

We reserve the right to update prices at any time without prior notice. The price charged will always be the one displayed at the time of purchase.

3. Orders

Once an order is placed, the customer will receive a confirmation email.

We reserve the right to:

• Cancel or refuse any order at our discretion

• Limit quantities purchased per customer

• Request additional verification if necessary

4. Payment

We accept secure payments via trusted payment providers.

All transactions are encrypted and protected to ensure customer safety.

Orders will only be processed once full payment has been received and verified.

5. Shipping

We aim to process and dispatch orders as quickly as possible.

Estimated delivery times:

• UK Standard Delivery: 2–5 business days

• UK Express Delivery: 1–2 business days

Shipping times may vary due to external factors such as courier delays or peak seasons.

6. Returns & Refunds

Customers have the right to return products within 14 days of delivery.

To qualify for a return:

• The item must be unused and in original packaging

• Proof of purchase is required

Refunds will be issued once the returned item is received and inspected.

Shipping costs are non-refundable unless the item is faulty or incorrect.

7. Faulty or Damaged Items

If a product arrives damaged or defective, the customer must contact us within 48 hours of delivery.

We will offer:

• A replacement, or

• A full refund

8. Warranty

Certain products may include a manufacturer’s warranty.

Details will be provided on the product page where applicable.

9. Customer Responsibility

Customers are responsible for:

• Providing accurate shipping information

• Ensuring someone is available to receive the order

We are not responsible for delays or losses caused by incorrect details.

10. Contact Information

For any questions regarding orders, returns, or policies, please contact us:

Email: support@noviebaby.com